Chennai, August 8, 2025 – U.S. electronics retailer Best Buy plans to increase staff at its Indian technology centre by more than 40% in the coming months. The move is part of a broader strategy by global companies to tap into India’s growing tech talent pool.
Best Buy launched its first Indian global capability centre (GCC) in Bengaluru last year. The centre currently employs about 350 professionals. The company aims to grow this number to between 500 and 550 employees.
The Bengaluru centre handles various operations, including data management and artificial intelligence (AI). It has already become Best Buy’s largest tech hub worldwide, surpassing its three U.S. facilities in size.
GCCs in India have evolved from being low-cost outsourcing units to playing critical roles in business strategy. Today, they support global companies in areas like daily operations, finance, research, and development.
“We will be hiring across multiple functions, with a strong focus on digital and tech roles,” said Nithya Subramanian, Senior Director of Data & AI COE, during an event in Chennai. She added that India’s talent pool is driving significant growth for the company’s global operations.
According to Best Buy’s LinkedIn listings, the company is hiring for positions such as:
- AI Engineers
- Software Engineers
- Product Managers
These roles are expected to help the company strengthen its capabilities in advanced technologies, improve digital platforms, and support innovation across global markets.
While Best Buy operates over 1,000 retail stores in the United States and Canada, employing more than 85,000 people, it does not run physical stores in India. Instead, its Indian operations are entirely focused on technology development and innovation.
Subramanian highlighted that, even without retail outlets in the country, India remains central to Best Buy’s long-term growth strategy in technology.
Best Buy’s expansion reflects a broader industry trend. Many global corporations are ramping up their Indian operations to leverage the country’s skilled workforce.
For example, U.S. retailer Costco Wholesale recently announced plans to open its first India GCC.
Industry analysts expect the domestic GCC market to grow to $105 billion by 2030, up from $64.6 billion in fiscal 2024.
Several factors make India attractive for global companies:
- Large pool of skilled tech professionals
- Cost advantages compared to Western markets
- Strong focus on digital transformation
- Government support for IT and innovation sectors
For Best Buy, the Bengaluru hub provides the resources and scale needed to accelerate global projects while reducing costs.
The planned headcount increase underscores Best Buy’s confidence in India’s role as a technology leader. By hiring more engineers, AI specialists, and digital experts, the company aims to enhance customer experiences, streamline operations, and drive innovation.
As the global demand for technology solutions continues to grow, India’s GCCs are expected to become even more integral to multinational corporations.
